CANCELLATIONS AND CHANGES: Shuttles: For airport arrival shuttles, our driver will wait for you at the only airport exit for 60 minutes, at which time we will consider the shuttle a no show. Please contact us for further delays and changes 24 hours before your arrival at email@example.com or call (502) 4770-3485. We require a 24-hour notice for cancellations and date changes. Tours: We require a three business days notice for cancellations and changes. Hotels: Please inquire about each hotel’s cancellation policy as we are subject to each one.
Some hotels, including the Hotel Casa Santo Domingo, have a minimum thirty day cancellation policy. All hotel reservations for holiday seasons are not refundable. Groups, at most hotels, have a sixty day cancellation policy. If cancellations are not made in writing within the time periods indicated in this policy, the fees and deposits or payments required for reservations will not be refundable. Airline tickets: Airline tickets are non-refundable and non-transferable. Airlines have a change date fee that is applicable.
For changes in reservations and cancellations, a twenty-five dollar fee may be charged to cover administrative costs. The staff at Antigua Tours LLC always works on your behalf to provide the quality of service you deserve. We value you as a client and hope you understand the necessity of this policy in order to cover the costs we incur in providing you with dependable services.